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L'Objet

Innovating at the speed of changing customer needs

Luxury lifestyle brand L’Objet needed a solution that would scale across their retail operations in North America, the UK, Middle East, and the European Union. They wanted a flexible and scalable solution to meet holiday demands when sales are strongest for their tableware, table accessories, and home decor.

Primary
Focus

Accelerating Growth and Revenue

L'Objet set up a pop-up shop at Art Basel and served customers via the XY POS mobile app within minutes, providing a boost of over 200% revenues during the holiday season.

Customer-centric Solutions

By leveraging XY’s targeted solution to deliver personalized communications, L'Objet was able to cross-sell across product lines efficiently. Sales per customer increased 30% year-over-year.

XY Platform benefits

140%

YoY growth in online sales

34%

YoY growth in new customers

77%

YoY increase customer wallet share

Additional
benefits

  • A 360-degree view of the customer helps L'Objet drive growth.
  • L’Objet now has a real-time, fully integrated global view of its products, customers, and order data, enabling a consistent customer experience delivery through every channel and region.
  • The brand has transformed its ongoing engagement between customers and employees. For example by combining its supply side information with customer sales account records, L'Objet is able to achieve a 360-degree view of its customers, which will help simplify and accelerate expansion into new areas.

With a single source of information, we can provide customers with a consistent experience, whether they’re in the Middle East or UK. With XY, we can stay close to our customers as we continue to grow our business.

Elad YifrachFounder, L'Objet

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