Health and Beauty

Modern shoppers switch cosmetics and fragrance brands constantly, often responding to the latest trends fueled by social media or celebrity endorsements. This makes relationship building and customer service more critical than ever.

XY Retail customer engagement solutions like CRM and Clienteling are the perfect companion to your beauty advisors, equipping them with tools like surveys and wishlists to personalize the shopping experience and proactively engage customers.

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Key Benefits

  • A Holistic View of Your Business
  • Enhanced customer shopping experience across web and stores
  • Get an Accurate, Single Version of the Truth
  • Strengthen customer relationships, improve retention of the customer’s patronage and increase loyalty
  • Arm Product Specialists and Executives with easy-to-use mobile applications

Features for Health and Beauty

Remove the need for multiple point solutions with a unified data model, enabling one instance of record for financials, inventory, orders and customers. Make data-driven decisions by leveraging a real-time view of the business with role-based reports, dashboards and KPIs. Enter new geographies, open additional channels of sales or distribution and expand into new business models with a foundational platform to support your growth goals.

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  • Order Management
    Accelerate the order-to-cash process, decrease inventory holding costs and enable omnichannel operations by tying sales, finance and order fulfillment to pricing, sales order management and returns management.
  • Point of Sale
    Arm your sales associates with a 360-degree omnichannel view of inventory and customer information to engage customers more effectively, drive more sales, fulfill orders and provide an outstanding shopping experience.
  • CRM and Clienteling
    Give your product specialists access to customer information and order history, follow-up management, email and SMS messaging. Armed with valuable customer insights, store associates are using XY’s Esper CRM App to send personalized messages to their key customers and deliver a one-to-one experience that surpasses the expectations of today’s shopper.
  • Inventory Management
    Eliminate inventory silos between channels and achieve the perfect product assortment. Avoid stock-outs, free up cash flow and deliver on promises with a unified instance of inventory data across all channels.
  • Marketing Campaigns
    Track campaign performance, manage sales incentive compensation and gain a real-time view of customer interactions across all channels of the business.
  • Ecommerce 
    Scale operations and support your global wholesale, retail and multi-brand business from a single commerce platform.
  • Attribute search and inventory lookup 
    enables associates to locate items based on ingredients, product benefits, brands, colors, and other product attributes. Our integrated order management module enables the endless aisle, allowing customers to order from wherever they want (online, in-store) and ship wherever is most convenient.