Jewelry and Watches

Jewelry and watch brands demand specialized retail management software to match their specialized and unique product offerings. While modern shoppers are more discerning, knowledgeable, and demanding than ever before. They need to adapt to these changes with better ways of managing inventory and engaging with customers on a personal level.

Request demo

As a jewelry brand faced with growing competition from etailers and department stores, you need to fully understand your customers and engage them in meaningful ways to inspire a desire to buy. At XY we understand the needs of jewelry brands. Our apps and solutions  to manage inventory, clientele customers, fulfill omni-channel orders, and process jewelry POS transactions help jewelry retailers improve stock movement, achieve higher margins, improve customer retention, and ultimately increase sales.

Key Benefits

  • Manage the end-to-end services including engraving, resizing and more with an integrated jewelry service and repair suite
  • Full support of serialized products
  • Jewelry-specific product definition with type of metal, stone, design, and unlimited user-definable attributes and images
  • Inventory visibility and Consignment management with reporting and financial invoice supports better decision making
  • Clienteling and targeted customer promotions and campaign management to increase loyalty 

Features for Jewelry

The XY Retail jewelry software suite supports the product attributes jewelry retailers need including the type of metal, stone, design, and more. You can also associate warranty information, certificates, multiple product images, and other important files.

  • Jewelry-specific product definition with type of metal, stone, design, and unlimited user-definable attributes and images
  • Look Book creation and management
  • Omni-channel wish lists
  • Targeted customer promotions and campaign management
  • Loyalty management
  • Warranty information and certificates
  • Support of third party vendor files including images and certificates
  • Jewelry omni point of sale and integrated ecommerce 
  • CRM and Clienteling with built in Sales associate outreach tasks with workflow automation
  • Split commissions
  • Notes and preferences (metal color, ring size, stones, collections and more)
  • Consignment management with reporting and financial invoice
  • Special events (birthdays, wedding anniversaries, etc.)
  • Non-merchandise sales (services, repairs)