Luxury brands and retailers are very different from the rest. While mass merchants can rely on discounts and promotions to move merchandise, luxury retailers need to work harder at earning the sale. Affluent customers expect the ultimate in service when they’re shopping, wherever they are, and brands who don’t deliver won’t compete.

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Key Benefits

  • A complete toolkit for building luxury retail experiences
  • Create experiences that are consistent across all channels, and deliver a superior customer experience aligned with the pace of modern consumers and brand heritage and DNA
  • Get an accurate, Single Version of the Truth across all your data - customers, orders, inventory and more
  • Strengthen customer relationships, improve retention of the customer's patronage and increase loyalty 
  • Arm executives and sales associates with data and easy-to-use mobile applications

Features for Luxury

Deliver the personal touch your luxury customers expect with the ultimate in customer engagement tools like CRM and clienteling. Deployed on a sleek mobile device, the tool transforms your sales associates into selling superstars, equipping them with the omni-channel customer profile information needed to create a personal connection.

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  • End-to-End Software for Luxury Retail

    With XY Retail, you get a true end-to-end retail software solution that supports your business operations with real-time views into inventory, provides a seamless shopping experience and delivers the products your customers desire most.

    From merchandising, replenishment, allocation, open-to-buy, case pack ordering, visual assortment planning and business intelligence to omni-channel order management, CRM, clienteling, and mobile POS, we have your retail apparel business covered.

  • CRM and Clienteling
    Give your product specialists and sales associates  access to customer information and order history, follow-up management, email and SMS messaging. Armed with valuable customer insights, store associates are using XY’s Esper CRM App to send personalized messages to their key customers and deliver a one-to-one experience that surpasses the expectations of today’s shopper.
  • Specialty and Luxury
    XY is committed to and is focused on the specific needs of specialty, luxury, and fragrance brands and retailers. This includes dedicated account management, sales, technical pre-sales, consulting and support personnel undersstand luxury and who are focused on meeting the needs of these retail segments throughout every interaction with XY.
  • Bespoke Software Tailored to your needs 

    Your brand is one-of-a-kind, but your software doesn’t need to be. Our software is designed to be highly configurable to meet the needs of retailers who want to run their businesses in a variety of ways without requiring expensive software customizations.

  • B2B and B2C 
    Whether you sell direct-to-consumer, to retailers or both, XY’s omnichannel software has you covered. Simplify all your wholesale and retail operations with a single unified retail platform.