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Product Updates
Introducing Smart Returns Management in XY OMS
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Product Team
XY Retail — OMS
What We’ve Launched
We’ve rolled out Smart Returns Management within XY OMS—a fully configurable return logic engine that gives brands precise control over how returns are handled across stores, online, and customer service.
This update introduces rule-based return eligibility by SKU, channel, and purchase history, plus enhanced partial refunds, return reasons, and disposition workflows. Whether it’s BOPIS or cross-border returns, OMS now adapts to the way you operate.
What We’ve Launched
Clear return eligibility at POS, app, and service center
Faster workflows with auto-approvals for low-risk returns
Disposition rules by product type, condition, and location
Audit trail for every return, refund, and reason code
See It in Action
Enablement & Access
Smart Returns Management is live now for all customers using XY OMS.
This update introduces rule-based return eligibility by SKU, channel, and purchase history, plus enhanced partial refunds, return reasons, and disposition workflows. Whether it’s BOPIS or cross-border returns, OMS now adapts to the way you operate.
This update introduces rule-based return eligibility by SKU, channel, and purchase history, plus enhanced partial refunds, return reasons, and disposition workflows. Whether it’s BOPIS or cross-border returns, OMS now adapts to the way you operate.
What’s Next
AI-powered return risk scoring and automated restock triggers
based on item condition and reason code.
This update introduces rule-based return eligibility by SKU, channel, and purchase history, plus enhanced partial refunds, return reasons, and disposition workflows. Whether it’s BOPIS or cross-border returns, OMS now adapts to the way you operate.
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Product Team
XY Retail — OMS
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