OMS
Orchestrate Every Order.
Optimize Every Outcome.
Integrated with POS. Designed for retail’s 90%.
More than fulfillment. XY OMS is the real-time brain of your omnichannel operations—connecting inventory, orders, and customers across your entire retail network.
Intelligent by Design. Integrated by Default.
Legacy OMS platforms weren’t built for modern retail—they were built for websites. XY OMS is different. It’s natively integrated with POS, real-time by default, and flexible enough to power store fulfillment, digital routing, and customer-first returns across any network.
Core Differentiators
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Full Control.
From Click to Delivery
XY OMS gives your team precision control and operational agility—across all order types, all fulfillment flows, and all touchpoints. Whether it's ship-from-store, curbside pickup, or cross-border logistics, every scenario is accounted for.
Rule-Based
Fulfillment Engine
Set logic for cost, priority, location, capacity, SLA—and let the system decide the smartest path.
Real-Time
Inventory Lookup
Live visibility across stores, warehouses, and partners—down to the SKU, location, and quantity.
Unified Order
Routing
Route ecommerce, store, marketplace, and clienteling orders through a single flow.
Intelligent Returns
and Refunds
Automate return windows, restocking logic, and refund rules. Flag exceptions before they happen.
Order Lifecycle
Dashboard
Track every order from placement to delivery (or return) with real-time status updates and alerts.
Multi-Territory,
Multi-Node Support
Support fiscal, tax, and shipping rules for every country you operate in—out of the box.
Clarity, Control, and Confidence—Built In.
XY OMS isn’t just built for systems—it’s built for the people running them. From fulfillment leads to inventory planners, it gives teams the tools and insights to deliver on every order promise, every time.
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Benefits
One System of Truth
Centralize all inventory and order data—no more spreadsheets or chasing APIs.
Proactive Alerts & Thresholds
Get notified before delays happen. Route, cancel, or adjust on the fly.
Intuitive Dashboards
Visualize orders, exceptions, inventory availability, and return flows—all in one clean UI.
Fits Your Workflow
Built for stores, warehouses, and HQ—configurable to support role-based access and region-specific flows.
Easy Audit & Compliance
Every decision and handoff is logged and traceable—for internal reporting and external audits.
A Smarter OMS
Because Retail Can’t Wait.
Orders aren’t static, and neither is your business. XY OMS responds in real time—syncing availability, optimizing fulfillment, and capturing returns across your entire network. Every signal feeds the next decision.
What It Powers
POS
Instantly reflects store-level inventory and fulfills in-store sales, pickups, and returns.
Clienteling
Enables accurate product promises and pre-order visibility for associates and stylists.
XY Connect (ESB)
Feeds order data to ERP, CRM, 3PL, and partners—no manual handoffs.
RUBI (Reporting)
Surfaces real-time alerts, delivery exceptions, and fulfillment KPIs.
Returns & Refunds
Orchestrates restocks, refund timing, and condition-based routing.
Trusted Globally. Ready for What’s Next.
Whether you’re fulfilling from stores in Milan, warehouses in Dubai, or supporting refunds in Brazil—XY OMS is built to meet the demands of global retail. It’s reliable, certified, and trusted by the world’s most iconic brands.
Trust Signals
Frequently
asked Questions
Does XY OMS come pre-integrated with POS and OMS?
Yes. XY OMS is natively interconnected with XY POS, so stores and digital teams operate on one shared system and one real-time data model.
This enables core omnichannel flows out of the box:
- Buy online, return in store
- Buy in one store, return in another
- Buy online, pick up in store (BOPIS)
- Ship online orders from the store closest to the customer
For store teams, this means one interface, not multiple systems, reducing training time, errors, and operational friction.
What makes XY OMS different from other OMS platforms?
XY OMS is designed to:
- Integrate with your existing POS, ERP, and WMS
- Go live in as little as 90 days
Let you activate only what you need (e.g., ship-from-store, BOPIS)
You get enterprise-grade OMS capabilities without a rip-and-replace program or long IT dependency cycles.
How does XY OMS handle omnichannel fulfillment?
XY OMS provides real-time global inventory visibility across:
- Stores
- Distribution centers
- Ecommerce and marketplaces
It intelligently supports:
- BOPIS
- Ship-from-store
- Endless aisle
- Optimized order routing based on proximity, availability, and rules
The result: faster fulfillment, fewer split shipments, and lower shipping costs.
Can XY OMS integrate with existing systems like WMS, POS, and ERP?
Yes. XY OMS is built to work with your current technology stack.
It integrates with:
- Existing POS systems
- WMS and logistics providers
- ERP and financial systems
This allows brands to modernize fulfillment without disrupting live operations or forcing large-scale system replacement.
What are the key benefits of using XY OMS?
XY OMS gives brands operational leverage without major architectural changes.
Brands typically gain:
- Global store-based fulfillment — ship online orders from any store, anywhere, without channel silos
- One real-time inventory truth — the same data powering stores, ecommerce, customer service, and finance
- Consistent customer promises — availability, delivery dates, and returns behave the same across every channel
- Open integration model — connect to any POS, ERP, WMS, carrier, or marketplace
- No rip-and-replace — existing systems stay live while fulfillment modernizes around them
The result: faster execution, fewer exceptions, and higher customer trust — without a multi-year IT program.
How does XY OMS support customer service and returns?
XY OMS supports true omnichannel returns and exchanges.
Customer service teams can:
- Process returns across any channel
- Access real-time product availability and order status
- Execute refunds and exchanges without channel constraints
This simplifies operations while delivering a consistent, high-trust customer experience.
Every Module. Built to Perform. Built to Connect.
XY isn’t a product—it’s a composable platform. Every module is powerful on its own, but together they form a seamless operating system for modern retail.
Ready to Future-Proof Your Retail Stack?
Let’s build something extraordinary.
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